In application of law no. 2016-301, the Beneficiary may, if he/she so wishes and without this being obligatory, have recourse to the consumer mediator concerning disputes arising from consumption, whose contact details are as follows:
 
MTV MEDIATION TOURISME VOYAGE
CS 30958
75383PARIS cedex 08
 
The Customer may also contact a Mediation Tourisme et Voyage mediation body.
Before making a complaint, the Customer must write to the professional concerned by registered post with acknowledgement of receipt.
To refer the matter to the mediation body, the Customer must complete a complaint form available on the website  https://www.mtv.travel/saisir-le-mediateur/  and follow the steps indicated on the website.
 
LE MASSILIA also informs the Customer of the existence of a European Online Dispute Resolution platform (‘ODR’) to which he/she may have recourse. The Customer can access this platform via the following link:  https://ec.europa.eu/consumers/odr/ .

The user may register on the opposition to telephone canvassing list by registering free of charge on the following website:  https://www.bloctel.gouv.fr

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